IrriFlow Technician Agreement

Read this first

You are running your own business. IrriFlow is software you rent and a place homeowners can find you. That is the whole relationship, and everything below is a longer way of saying it.

We have written this to be read by the person it binds — a working irrigator, not a lawyer. Where a sentence could be shorter, it is our fault.

1. What we promise you

These are commitments, not marketing. They bind us for as long as you are with us.

• We never take a commission on your work. Not a percentage, not a booking fee, not a cut of a job we introduced. What you charge a homeowner is yours in full. If we ever want to change this, we cannot do it to you under this agreement — we would have to offer you a new one, and you would be free to say no.
• Your prices are yours. We do not set them, cap them, or hide you for charging more than somebody else.
• Your customers are yours. The people in your client book belong to your business, whether you imported them or met them here. You can export the whole book — names, numbers, addresses, job history and invoices — at any time, in a format other software can read, including after you have cancelled. We will not hold your business hostage to keep you paying.
• We do not sell your customers to your competitors. We will not contact a homeowner you have worked for to offer them a different technician for that job.
• Your home address is never shown. Most irrigators work from home. The pin a homeowner sees is a neighbourhood point you choose, deliberately imprecise, and it is not your address. We do not publish your home location, and we have built the system so that we cannot do it by accident.
• Answering a customer is never blocked for money. If your lead budget is empty, your reply still sends. You may end up owing us the lead fee, but a homeowner will never be left unanswered because of your balance.
• If a lead goes nowhere, we give the fee back. Automatically, without you asking. See section 6.
• Thirty days’ notice before we raise your price, and you may cancel in that window without penalty.
• You can leave whenever you like. No minimum term, no exit fee, no notice period.

2. You are not our employee

You are an independent business. You are not an employee, agent, partner or joint venturer of RCL, and nothing in this agreement or in how the app works makes you one.

Concretely: you choose whether to accept any job. You choose your hours, your days, your service area and your prices. You supply your own tools, vehicle, parts and labour. You may work for anybody else, including our competitors, at the same time. We do not train you, supervise your work, or tell you how to do it. We do not guarantee you any amount of work, any number of leads, or any income at all.

You are responsible for your own taxes, including self-employment tax, and for any employees or subcontractors you use. We do not withhold anything on your behalf. Where the law requires it, we will issue the tax forms our payment processing obliges us to issue and nothing more.

3. We are not part of the job

When you agree to work for a homeowner, that contract is between you and them. RCL is not a party to it.

We do not perform irrigation work, do not employ anyone who does, and do not supervise, inspect, approve or warrant the work you perform. We are not a contractor, a broker of construction services, or an insurer. We provide software, and we introduce people who are looking for a technician to technicians who cover their area.

4. Your licence and your insurance

Texas requires a licence for this work. The Texas Commission on Environmental Quality licenses Landscape Irrigators and Irrigation Technicians, and a licence is required to sell, design, install, maintain, alter, repair or service a landscape irrigation system in Texas. An Irrigation Technician works under the supervision of a licensed irrigator.

You agree that:

• You hold every licence, registration and certification required by the State of Texas and by any city or county you work in, for the work you actually perform, and you will keep them current.
• You carry general liability insurance in at least the amount your licence requires, and you will keep it in force.
• You will tell us within seven days if any licence or policy lapses, is suspended, is revoked, or is not renewed.
• The documents you give us are genuine, current, and yours.

If you give us a document that is false, expired or somebody else’s, that is grounds for immediate termination and you are responsible for everything that follows from it.

If a licence or policy lapses, the app will hide you from homeowners until it is current again. That is not a penalty — it is us refusing to introduce an unlicensed or uninsured technician to a member of the public. Your calendar, your client book and your invoices keep working the entire time.

One thing the app does for you. TCEQ requires that on maintenance, repair or service work you hand the system’s owner a written document identifying the materials you furnished. Every close-out you file produces exactly that record and sends it to the customer. We built it that way on purpose. It remains your obligation to comply, not ours, and you should satisfy yourself that what we produce meets the rule as it applies to your work.

5. What you pay us

Billed monthly in advance, by card, through our payment processor. Cancel any time and you keep access until the end of the period you have paid for. We do not refund part-months, and we do not charge you an exit fee.

If a payment fails we will tell you and try again. If it keeps failing your listing stops showing to new homeowners — but your own business data stays readable and exportable. We do not lock you out of your client book because a card expired.

No commission on any job. Ever. See section 1.

6. Leads, and the $15

A homeowner describes a problem and picks technicians to talk to. When you reply to a homeowner for the first time, $15 comes out of your prepaid lead budget.

The rules, stated plainly:

• The homeowner never pays anything to contact you. Not to us, not to you.
• You are charged when you reply, never when they tap. Somebody looking at your card costs you nothing.
• One fee per household, forever. If the same homeowner comes back to you in three years, there is no second fee.
• Never for your own customers. If somebody is already in your client book, answering them is free.
• Your reply always sends, even at a zero balance. If you cannot cover the fee it becomes owed and is settled from your next top-up.
• Automatic refunds. If you reply and the homeowner then goes silent, we give the $15 back without you asking. A refunded lead does not use up your one fee for that household.

Lead budget top-ups are prepaid and are not refundable in cash. Unused budget stays available while your account is open, and if you cancel we will refund any unused balance on request within 90 days of cancellation.

7. Your business data

Your client book, job history, photographs, invoices and notes are your business records. We store and process them so the app can work, and so we can meet our own legal obligations.

You can export all of it, at any time, in a machine-readable format. If you cancel, you may export for 90 days afterwards; tell us and we will extend it if you need longer. We will not delete your data during that window to force a decision.

We may use aggregated, de-identified information — how long jobs take, which parts get used, how busy a market is — to improve the product for everyone. We will not sell your client list, and we will not use your customer contact details to market anything on our own behalf.

We keep financial records after you leave, for as long as tax and accounting law requires. That is not us keeping your business; it is us keeping our books.

8. Photographs, reviews and your public card

Photographs. You may take photographs of your work. Before any photograph of somebody’s property appears on your public card, the household has to say yes, and the app records their answer. You must not mark a photograph for your card unless you genuinely have permission, and you must not upload photographs of the inside of a home, of people, or of anything a reasonable homeowner would not expect to be published. A homeowner can withdraw permission at any time and the photograph comes down.

Reviews. Homeowners rate the work. We publish what they write. We do not edit reviews, delete them because you asked, or move you up the list because you paid us. We will remove a review that breaks our content rules — abuse, a person’s private information, something obviously not about a real job — and you may reply to any review in your own words.

9. Work protection

Where a homeowner pays for the job through the app, we offer them work protection: we hold the money until they confirm the work is done, and we stand behind the workmanship for 30 days. This is funded out of subscription revenue and is never charged to the homeowner.

What this means for you:

• You get paid after the customer confirms, not on the day you finish. In exchange, a homeowner who has never met you is far more likely to book you.
• If a homeowner does not confirm and does not respond, we release the money to you 14 days after completion rather than holding it indefinitely.
• If we pay a homeowner under work protection because your work was defective, we may ask you to reimburse us, up to the amount of that job. We will tell you first, in writing, with what the homeowner said, and give you a fair chance to answer or to put the work right yourself. We would much rather you fixed it than that we paid for it.

10. When we hide or suspend you

We will stop showing you to homeowners if a licence or insurance certificate lapses, if your subscription is not current, or while we are looking into a serious complaint. We will always tell you which it is — there is a screen in the app whose only job is to answer “why am I hidden”, and it says whether you are waiting on yourself or on us.

We may suspend or terminate your account for: giving us false documents or false information; work that endangers people or property; harassment or abuse of a homeowner or of our staff; taking payment for work you did not do; trying to move a customer off the platform to avoid a lead fee after we introduced them; or using the app to do something illegal.

Except where somebody’s safety or the law requires us to act immediately, we will tell you what the problem is and give you a chance to respond before we terminate.

11. Leaving

Cancel any time, from the app. You keep access until the end of the period you have paid for. Your data stays exportable for at least 90 days.

Jobs you have already agreed with homeowners are yours to finish; that is between you and them.

12. What we do not promise

We provide the app as it is. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Specifically, we do not promise:

• any amount of work, any number of leads, or any income;
• that the app will be available without interruption or free of defects;
• that a homeowner will pay you, turn up, or be reasonable;
• that a technician’s or homeowner’s information is accurate;
• that our smart calendar’s suggestions are correct — they are estimates about driving time, not promises to anybody, and you remain responsible for what you commit to.

13. Limits on our liability

To the fullest extent the law allows:

• Neither RCL nor its owners, staff, contractors or affiliates is liable to you for lost profits, lost business, lost data, loss of goodwill, or any indirect, incidental, special, consequential or punitive damages, however caused.
• Our total liability to you for everything arising out of this agreement is limited to the fees you actually paid us in the twelve months before the event giving rise to the claim.
• We are not liable for anything arising out of the work you perform, out of your dealings with a homeowner, or out of another technician’s conduct.

Some limits are not permitted in every situation. Where a limit above is not enforceable, it applies as far as it can and the rest of this section stands.

14. You cover us for your work

You agree to defend, indemnify and hold harmless RCL, its owners, officers, staff, contractors and affiliates from any claim, loss, damage, fine, penalty, or reasonable legal cost arising out of:

• the work you perform or fail to perform;
• injury to any person or damage to any property caused by you, your employees or your subcontractors;
• your breach of this agreement;
• your failure to hold or maintain a required licence, permit or insurance policy;
• any tax, wage or benefit claim by you or by anybody you engage, including any claim that you are our employee;
• anything you publish through the app, including photographs, and any claim that you did not have permission to publish it.

We will tell you promptly about any claim we want covered, and you may take over the defence with counsel we reasonably approve. We will not settle a claim you are defending without asking you first.

15. Disputes, and Texas law

This agreement is governed by the laws of the State of Texas, without regard to conflict-of-laws rules.

Talk to us first. Before starting anything formal, tell us in writing what the problem is and give us 30 days to fix it. Most things end here, and we would rather they did.

16. Changes to this agreement

We may update this agreement. If a change materially affects your rights or what you pay, we will give you at least 30 days’ notice in the app and by text or email, and you may cancel in that window without penalty. Continuing to use IrriFlow after the notice period means you accept the new version.

17. The rest

• Whole agreement. This, plus our privacy policy, is the whole agreement between us about IrriFlow, and it replaces anything said before it.
• If part of it fails, the rest still stands.
• We may transfer this agreement to a company that buys RCL or the IrriFlow business. You may not transfer it without our written consent.
• Not waived by silence. If we do not enforce something once, we can still enforce it later.

Accepting

You accept this agreement by tapping accept in the IrriFlow app. We record which version you accepted and when. You cannot be listed to homeowners until you have.

Questions before you sign? Ask us at irisupport@raffscompanylimited.com. If a technician has to guess what a clause means, we have written it badly and we would rather fix it than argue about it later.