Terms of Service

What this is

These terms are between you and Raff’s Company Limited (“RCL”). They apply to everybody who uses IrriFlow. Using the app means you accept them.

Technicians also have a separate Technician Agreement, which covers the subscription, lead fees, licensing, insurance and termination in detail. Where the two disagree about something a technician does, the Technician Agreement wins.

What IrriFlow is, and is not

IrriFlow is two things at once: a marketplace where a homeowner can find an irrigation technician who covers their street, and a tool a technician uses to run their business.

IrriFlow is not an irrigation contractor. We do not perform irrigation work, we do not employ anybody who does, and we do not supervise, inspect, approve or guarantee the work a technician performs. When you hire a technician through IrriFlow, the agreement for that work is between you and them.

That is not a disclaimer bolted on to a marketplace. It is what the product is, and the Liability & Responsibilities document says the whole of it in one place. Read that one if you read nothing else.

Your account

You sign in with your email address and a code we email you. Keep your email account secure; anybody who can read it can reach your account. If a phone is lost or stolen, sign out of all devices from the Account screen straight away.

• One person, one account. Do not share it and do not sign in as somebody else.
• Give us true information. A technician giving us a false licence or a false insurance certificate is grounds for immediate termination.
• You must be 18 or over.
• Homeowners pay nothing. There is no charge to a homeowner for using IrriFlow, for contacting a technician, or for anything else.

If you are a technician

The subscription is $50 a month and it unlocks the technician side of the app. There is no commission on any job, ever — what you charge a homeowner is yours in full.

A conversation with a new homeowner costs $15 out of a prepaid lead budget, charged when you reply and never when they tap. One fee per household, forever, and never for somebody already in your client book. If a homeowner goes silent after you reply, we give the $15 back without you asking.

Your listing to homeowners depends on a current licence, current insurance, and a current subscription. If one lapses we stop showing you to new homeowners — and your calendar, your client book and your invoices keep working the whole time. We do not lock a business out of its own records.

What you may not do

• Harass, threaten or abuse anybody — a homeowner, a technician, or us.
• Use IrriFlow for anything illegal, or to arrange work you are not licensed to do.
• Post somebody else’s private information, or a photograph of the inside of a home, or of a person, without their permission.
• Write a review of a job that did not happen, or pay somebody to write one.
• Scrape the app, resell access to it, or try to break into any part of it.
• Take payment for work you did not do.

We can suspend or close an account that does these things. Except where somebody’s safety or the law requires us to act immediately, we will tell you what the problem is and give you a chance to answer first.

Photographs, reviews and what you publish

What you write and photograph stays yours. You give us permission to store it and to show it to the people it is meant for — the technician you are talking to, the customer whose job it is — so the app can work at all.

A photograph of somebody’s property is only ever published on a technician’s public card if that household says yes, and they can withdraw it at any time. A technician must not mark a photograph for their card without genuine permission.

Homeowners rate the work. We publish what they write; we do not edit reviews, delete one because a technician asked, or move anybody up a list because they paid us. Position in a homeowner’s list is decided by coverage, availability, verified documents and rating, and it is not for sale. We will remove a review that breaks the rules above, and a technician may reply to any review in their own words.

What we promise about the app

We provide IrriFlow as it is. We work hard on it and we do not promise it will be available without interruption or free of defects. We do not promise a technician any amount of work, any number of leads, or any income, and we do not promise a homeowner that a technician will answer, turn up, or be reasonable.

To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limits on what we owe you

To the fullest extent the law allows:

• We are not liable for lost profits, lost business, lost data, loss of goodwill, or any indirect, incidental, special, consequential or punitive damages.
• Our total liability to you for everything arising out of these terms is limited to the fees you actually paid us in the twelve months before whatever you are claiming about. For a homeowner, who pays us nothing, that is a limit of $100.
• We are not liable for the work a technician performs, for your dealings with each other, or for what any user of IrriFlow does.

Where a limit above is not enforceable, it applies as far as it can and the rest of this section stands. Nothing here limits anything the law does not allow us to limit.

If something goes wrong between us

Tell us first. Write to us, say what the problem is, and give us 30 days to fix it. Most things end there and we would rather they did.

These terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. A formal dispute goes to the state and federal courts sitting in Harris County, Texas. There is no arbitration clause and no class-action waiver — you keep your right to go to court and to join a class action.

Changes, and ending it

We may update these terms. When a change materially affects your rights or what you pay, we will give at least 30 days’ notice in the app, and a technician may cancel in that window without penalty. We keep every version.

You can stop using IrriFlow at any time and delete your account from the Account screen. Jobs you have already agreed with somebody are still yours to finish; that is between the two of you.